Shipping Policy

Thank you for shopping at Folltureub.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Shipping Confirmation

Once your order has shipped, you may receive a shipping confirmation email with tracking details, if tracking is available.

Please allow time for tracking information to update after the carrier receives the package.

Estimated Delivery

Delivery time depends on your destination, carrier service, customs procedures, weather conditions, and other factors outside our control.

Shipping estimates are not guaranteed delivery dates.

Shipping Address

Please enter your shipping address carefully at checkout.

Folltureub is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you need to update your shipping address, contact us immediately at support@folltureub.com. Address changes may not be possible after an order has been processed or shipped.

Lost or Missing Packages

If tracking shows that your package was delivered but you have not received it, please check:

Mailbox
Front door
Parcel locker
Reception area
Neighbors or household members
Local carrier office

If the package still cannot be located, contact us for assistance.

Damaged Packages

If your package arrives damaged, please take photos of the packaging and product and contact us as soon as possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees. These charges are the customer’s responsibility unless otherwise stated.

Folltureub is not responsible for customs delays or additional fees charged by local authorities.