Shipping Policy

Shipping Policy

Last Updated: July 25, 2025

Welcome to our shipping guidelines! We appreciate your business and know you are eager to get your purchases. Below is a comprehensive overview of how our delivery process works and what you can expect.

1. Order Processing & Preparation

Our fulfillment team begins processing purchases immediately. Typically, it requires around 3 business days to review, package, and dispatch your items to our logistics partners. Note: Transactions completed over the weekend will be processed and handed over on the following Monday.

2. Delivery Rates and Timeframes

Once dispatched, packages generally arrive within 10 to 20 business days. We provide a straightforward, flat-rate shipping charge of USD $5.99 for global delivery destinations.

3. Potential Service Disruptions

Unforeseen circumstances beyond our control—such as customs inspections or carrier operational hurdles—may occasionally cause transit extensions. We deeply appreciate your patience if such situations arise.

4. Tracking Your Shipment

You can easily monitor your parcel's progress online. Once your goods leave our facility, a confirmation email containing your tracking code will be dispatched to you. You may look up your package status via:

(Please allow a few days for tracking portals to activate and reflect initial data; this is entirely normal.)

5. Partial Deliveries Explained

If your purchase consists of multiple items, they may occasionally be shipped out in separate boxes from different storage centers. We utilize this method to ensure each product reaches you as quickly as possible. Each individual box will feature its own distinct tracking code sent via separate email notifications.

6. Altering or Modifying Your Order

Time is of the essence for any adjustments! Whether you need to fix your delivery details (such as a street address or contact number) or alter specific product attributes (like size, color, or unit quantity), you must notify us promptly—ideally within 12 hours of submitting your purchase. Please email our support desk with:

  • Your Order Number (e.g., 071SHOP-123331) and Order Email

  • A precise explanation of the required adjustment

Because our logistics operations move rapidly, we cannot guarantee modifications once processing is underway, but our team will always make every effort to assist you.

7. Missed Deliveries

Should the courier fail to reach you upon delivery, a notification card is typically left behind, and your parcel will be securely held at a local postal facility. We recommend contacting your regional carrier directly using your tracking number as a first step. If issues persist, reach out to us for assistance. (Please be advised that we cannot assume responsibility for shipments sent back to us due to inaccurate address details or failure to pick up the parcel.)

8. Monitoring Prolonged Transit Times

If your shipment appears to exceed standard delivery timeframes, please follow this two-step verification process:

  1. Review Tracking History: Examine the date of the most recent status update. If it falls within the last 7 days, your shipment is progressing normally.

  2. Contact Support: If more than 7 days have passed without any tracking refresh, please write to our support staff with your order number and purchase email so we can investigate.

9. Lost or Stolen Parcels

We understand how distressing delivery discrepancies can be. Upon notification of a potential issue, we coordinate directly with courier networks to locate the item.

  • Lost in Transit: If our formal investigation proves the package was officially lost along its route, we will issue a replacement at no additional cost to you.

  • Delivered Status Policy: Our coverage does not extend to parcels reported missing or stolen after tracking confirms a successful drop-off at your destination. If tracking reads "Delivered" but you cannot locate the parcel, we advise checking with household members, neighbors, or building front desks.

10. Shipping Origins and Destinations

  • Coverage: We deliver worldwide. In the rare event that we cannot service a specific country, we will inform you immediately.

  • Fulfillment Centers: Our primary hubs are located in the United States, Canada, Australia, and the EU. To secure top-tier merchandise and competitive pricing, we also collaborate with premier manufacturers and may dispatch items directly from their warehouses.

11. Important Disclaimers

By completing a purchase with us, you acknowledge and accept the following terms:

  • Timeframes: All delivery schedules are approximations rather than guarantees. We hold no liability for delays originating from customs authorities, shipping companies, or other external factors.

  • Taxes and Duties: The buyer assumes full responsibility for any import fees, customs duties, local taxes, or related charges enforced by regional authorities. These costs are excluded from item prices and standard shipping rates.

  • Address Precision: Customers are accountable for submitting complete and correct delivery addresses. We are exempt from liability for shipments lost or returned due to erroneous address inputs.

  • Completed Deliveries: Our liability ceases the moment tracking data registers a successful delivery event. We cannot be held accountable for parcels missing or stolen subsequent to that confirmation.

Need Assistance? Contact Us!

For any inquiries regarding the policies above or general support, our team is ready to help! You can reach us at:

  • Email: support@folltureub.com

  • Call/Text: +1 (606) 712-2835

To help us locate your records rapidly, please always include your Order Number (e.g., 031SHOP-1938) and the Email Address utilized during checkout within your communication.