Return Policy

Thank you for shopping with Folltureub.

We want you to feel confident when purchasing from our store. If you are not fully satisfied with your order, please review the return guidelines below.

Return Eligibility

To be eligible for a return, the item must be:

Returned within the eligible return period
Unused and in its original condition
Free from damage caused by misuse
Returned with original packaging when possible
Accompanied by order information or proof of purchase

Return Request

Before sending any item back, please contact us at support@folltureub.com with your order number and reason for return.

Returns sent without prior communication may not be accepted.

Items That May Not Be Eligible for Return

Certain products may not qualify for return, including:

Used or damaged items
Items damaged by improper handling
Personal care or hygiene-related products that have been opened or used
Customized or personalized products
Final sale or promotional clearance items
Items missing parts or original packaging due to customer handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Include the following:

Order number
Description of the issue
Clear photos or videos of the product
Photos of the packaging, if damaged

After reviewing your claim, we may offer a replacement, refund, or another appropriate solution.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, such as sending the wrong item or a confirmed defective product.

Shipping fees are generally non-refundable unless required by applicable law or otherwise stated.