Refund Policy

Return Policy

Last updated: July 25, 2025

We deeply appreciate your patronage. Ensuring your complete contentment is our primary objective. Should any aspect of your purchase fall short of expectations, we kindly request that you communicate with us directly via support@folltureub.com. Please remember to supply your transaction number (e.g., 015SHOP-1218) along with your purchase email so we can promptly rectify the situation. We encourage you to carefully read through our complete guidelines outlined below.

General Policy

Be advised that all transactions are considered final. We generally do not support product returns or swaps, barring specific situations involving verified manufacturing defects or mistakenly fulfilled merchandise.

Damaged Goods and Quality Concerns

We take immense pride in our craftsmanship. If you find a product to be flawed, ruined, or incorrect upon receipt, please reach out to our customer care desk as an immediate first measure. We remain entirely dedicated to collaborating with you toward a satisfactory resolution.

  • You must thoroughly examine your delivery upon arrival and notify us within 7 calendar days of receipt.

  • To expedite your case, please email support@folltureub.com containing the following details:

    • Your transaction ID (e.g., 015SHOP-1218) and checkout email.

    • An explanation of the defect or error.

    • Sharp pictures or short video clips showing the flaw, breakage, or wrong item clearly.

  • Our administrative staff will review your submission and establish an appropriate remedy. Decisions are handled individually and might entail a replacement product, a partial reimbursement, or a complete refund.

Refunds

When a full or partial reimbursement is deemed the correct outcome for your grievance, the funds will be routed back to your initial funding source. Anticipate the money to reflect in your financial account within 7 to 12 business days. Keep in mind that ultimate transaction clearing times depend entirely on the operational speed of your specific banking institution or credit card issuer.

Exchanges

We do not facilitate item exchanges. Product substitutions are strictly reserved for merchandise arriving broken or flawed, provided a formal claim has been successfully reviewed and approved.

Unauthorized Shipments and Returns

Kindly refrain from mailing any merchandise back to our facilities unless explicitly directed to do so by our support personnel. Securing a remedy requires opening a formal claim with us first.

Any merchandise mailed back without prior communication and formal authorization will be rejected. We cannot extend assistance, compensations, or replacement products for unapproved shipments.

Contact Information

For any inquiries or assistance, please feel free to connect with our support agents. Contacting us directly at support@folltureub.com—while attaching your transaction number (e.g., 015SHOP-1218) and registered email—represents the quickest and most efficient path to resolving any concern. Additionally, you may call or text us at +1 (606) 712-2835. We remain dedicated to your happiness and will consistently strive to set things right.